Terms of business for trade customers

Our aim in business is to earn a reasonable living for all the employees of the company.
To this end, we aim to give our customers the best service, and the best value, at an affordable price.
We do not supply the most sophisticated and expensive systems because we do not consider them to represent the best value for money. The systems we supply are all good quality with a record of complaints which is too small to quantify because we inspect every item and the finished products before they leave our works, so any problems in the components is eliminated from the finished products.
In order to keep our prices down we operate a purchase policy which includes very prompt payment, normally COD, and this ensures that we get good prices and good service from our suppliers.
We in turn look for very prompt payment from our customers. New customers are invoiced pro-forma for the initial order. Existing customers are allowed to take 5% discount if they can get payment to us within seven days after the delivery date. Payments made within 28 days are at the full invoice value, but if that date is missed the next order will revert to pro-forma terms, cleared funds.
There are special concessions made to very large accounts such as major builders where their procedures make payment in seven days impossible, these terms are all subject to confirmation in writing.